Gift Certificate FAQ

UK vivienne westwood Jewellery Ask & Questions

Q1 How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 7-15 days for delivery via Express Mail, but sorry we do not offer overnight shipping at this time.

Q2 How can I check the status of my order?

You can login into your account and check the status of your order in the order history. If you have any problem, please contact us ASAP.

Q3 How much shipping will be charged for each order and how can I track my parcel online?

The tracking number would be sent by email once the items have been shipped. No matter how many items you purchase per transaction, we offer free shipping.

Q4 What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

Q5 Why are your prices so low but with good quality?

Please do not suspect us since we have a lower price. We are absolutely legal and legitimate, just because we are direct agent.

Q6 How do I order on viviennewestwoodjewel.com?

Ordering on viviennewestwoodjewel.com is easy and safe. Once you have found the item you would like to purchase, click on the "Add this to my cart" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Q7 Things are usually cheaper if they are bought in bulk. Are you?

Yes , it`s sure! It will be cheaper if you are a package shopping or buy a lot of watches and jewelry and so on.

Q8 What methods of payment do you accept?

There are currently two ways to pay. Most customers are used to accept online payment with credit card. If customers don't have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer.
1. Online payment with credit card. This is the most frequent payment method. It is fast and efficient.
2. Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewels(usually 500 USD above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.

Q9 What should I do if I never received the shipment?

After we provided the Tracking Number and the links, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if the you have furnish incorrect information in the order form.

Q10 Do you ship your vivienne westwood worldwide?

Yes, we will send your custom vivienne westwood worldwide by EMS.